What to Do When a Purchased Product Still Appears in Your Cart

Issue: I purchased a product but it is still showing in my cart and I can't download the files. 

Resolution:

If you've recently made a purchase on our platform but are experiencing an issue where the product is still in your cart and you can't download it, don't worry. This article will guide you through the common reasons behind this issue and provide steps to resolve it.

Understanding the Issue:

When you make a purchase, your bank may pre-authorize the payment, which can sometimes result in the charge appearing as "processing." This is a standard procedure to verify the transaction. However, this pre-authorization doesn't necessarily mean the payment has been completed.

Resolving the Issue:

Here are the steps to resolve this issue:

1. Check Your Bank Statement: First, check your bank statement to confirm the status of the payment. The charge may still appear as processing. This is normal and should disappear once your bank reconciles its transactions for the day.

2. Wait for the Payment to Update: In most cases, the charge will automatically disappear from your statement once your bank processes its transactions. This may take up to 7 working days.

3. Contact Your Bank: If the charge hard posts to your account, meaning it becomes a completed transaction, contact your bank. Ask them to approve payments to us, ensuring there are no restrictions on your card.

4. Complete Your Purchase: Once your bank approves payments, you should be able to complete your purchase without any issues. Return to your cart and proceed with the download process.

Remember, the appearance of a processing charge in your bank statement is usually a temporary status during the payment process. By following these steps and contacting your bank if necessary, you can quickly resolve the issue and access your purchased product.

Additional Assistance:

If you encounter any difficulties or have further questions, please don't hesitate to reach out to our support team by submitting a support ticket here. We are here to assist you and ensure your purchase experience goes smoothly.