The download link in my purchase confirmation email does not work

Issue: I purchased a product but I can't download it from the email. 

Resolution:

For security, the download links in our purchase confirmation emails do expire after 72 hours. Not to worry though, all purchases will be permanently stored on your account and can be downloaded at any time.

To download your items:

Step 1: Log in to your account.
Step 2: Head to the purchases section on your account via your web browser.
Step 3: Locate the item you wish to download from your purchase list.
Step 4: Click the green Download Files bundle.

If after following the above steps you are still having trouble downloading, we would recommend clearing your cache and cookies and then attempting the download one more time. If this does not resolve the issue, please open a support ticket - Our dedicated support team will be happy to help.