Why can't I successfully make a payment on the website?

Issue: I requested a payout via Payoneer that was scheduled to be received by a specific date, but it isn't showing in my account. What should I do?

Resolution:

Potential Payment Hurdles and Solutions:

1. Bank Declines due to Geographical Restrictions:

   • Being a UK-based company, transactions from certain countries might be automatically declined by some banks as a safety measure.
   • Solution: Contact your bank and inform them of your intent to make a purchase on Design Bundles. They should be able to authorize transactions to our platform. You can also enable certain security measure with your bank, which allow you to authorise transactions through banking apps, or SMS authorization to speed up the process. 

2. Alternative Payment Methods:

   • If you're still experiencing challenges after reaching out to your bank, consider using PayPal's guest checkout feature. This method allows you to make a payment without needing a PayPal account. Or if you do have a PayPal account please login and continue with the checkout process. 

3. Reporting Errors:

   • If during your payment process you encounter any error codes or specific messages, it's essential to capture that information.
   • Solution: Raise a ticket with us, providing details of the error. We prioritize such issues and will work diligently to resolve them for you.

We value your patronage and apologize for any inconveniences you might face during the payment process. At Design Bundles, we aim to ensure a smooth and hassle-free shopping experience. Should you face any challenges or have further questions, our dedicated support team is always ready to assist.