Why can't I change the default payment on my account?

Issue: I am trying to change the default card on my account but it won't allow me to update the default card.

Resolution:

If you're encountering difficulties updating your default card to a different one on your account, don't worry – we're here to help you resolve this issue. This situation could arise if the card you're trying to update is linked to your Plus Membership Subscription. In such cases, you'll need to follow specific steps to ensure a smooth transition. Below, we'll guide you through the process.

Troubleshooting Steps:

1. Update Plus Membership Payment Method: 1.1. Log in to your Design Bundles account using your credentials.

1.2. Navigate to the "Plus Membership" section, which you can typically find in the main navigation menu or on your account dashboard.

1.3. Inside the Plus Membership section, locate and click on the "Billing Details" option. This is where you manage your payment information related to your Plus Membership Subscription.

1.4. Update the payment method associated with your Plus Membership by adding the new card details. Ensure the new card information is accurate and up-to-date.

2. Change Default Card: 2.1. After successfully updating your Plus Membership payment method, the new card details should now become the default card for your Plus Membership Subscription.

2.2. Now navigate to your account settings or payment methods section where you can manage your default card.

2.3. You should see that the card linked to your Plus Membership has automatically become your new default card. You can then remove the old card from your account.

3. Verification: 3.1. To verify the changes, you can try making a small purchase or subscription update to ensure that the new default card is indeed in effect.

Still Facing Issues? If you've followed the steps outlined above and are still unable to update your default card successfully, don't worry – our dedicated customer support team is here to assist you further. Please raise a support ticket by clicking here, and our team will address your concern promptly.