Locating Purchases on Design Bundles

Issue: I've made a purchase but can't find it on the website. What can I do?

Resolution:

Locating Your Purchases:

1. Direct Links to Your Purchases:

   • For one-time purchases, you can directly access your downloads by visiting: https://designbundles.net/downloads
   • If you've made purchases under our Plus Membership, they can be accessed at: https://designbundles.net/plus-purchases

2. Possible Issue with Multiple Accounts:

   • Sometimes, customers might inadvertently create more than one account with Design Bundles, especially when purchasing from different devices or using the Google Login Service. This could lead to purchases appearing under different accounts.

3. Solution:

   • If your purchase isn't visible even after checking the above links, it's possible that the purchase might be associated with a different account or email address.

4. Steps to Resolve:

   • To help us consolidate and locate your purchases:
     • Provide any email addresses you might have used to register on Design Bundles.
     • Share the transaction ID number associated with your purchase, which can typically be found in your PayPal or payment gateway statement.

5. Merging Accounts:

   • After identifying your accounts, we can merge them, ensuring that all your purchases are centralized and easily accessible. Please raise a ticket above if you are still struggling to locate your purchases and we will be on hand to help you. 

At Design Bundles, our aim is to ensure a smooth and straightforward user journey. If you ever encounter difficulties locating your purchases or face any other challenges, our dedicated team is readily available to assist, ensuring you make the most of our platform.