Troubleshooting Download Issues on Design Bundles

Issue: Help, my design won't download! 

Resolution:

Introduction:
Experiencing issues when trying to download a design can be frustrating. If you find that the download icon or link just keeps circling and your design doesn't download, follow the steps below to troubleshoot and resolve the problem.

Steps to Resolve Download Issues:

1. Check Your Internet Connection:

• Ensure that your internet connection is stable. Try loading other websites to confirm that the issue isn't due to your connection.
  
  If you are receiving a No-Wifi error message, this can sometimes be caused by attempting to download via an app that doesn't support downloads (such as Facebook). We recommend closing out of the app and attempting the download again from a browser instead.

2. Clear Your Browser Cache:

• Cached data can sometimes cause conflicts or delays. Clear your browser's cache and cookies, then try downloading again.

3. Try a Different Browser:

• Some browsers might have compatibility issues or extensions that interfere with downloads. Switch to a different browser and attempt the download again.

4. Disable Browser Extensions:

• Some extensions, especially ad-blockers or pop-up blockers, might prevent downloads. Disable them temporarily and see if the issue resolves.

5. Restart Your Computer:

• Occasionally, a simple system restart can resolve underlying issues causing the download problem.

6. Check for Updates:

• Ensure that your web browser is updated to the latest version. Outdated browsers might have glitches or compatibility issues.

7. Download One File at a Time:

• If you're attempting to download multiple designs simultaneously, try downloading them one by one.

8. Check Your Firewall or Antivirus:

• Sometimes, security software might block or delay downloads. Check your settings or disable them temporarily (ensure you re-enable them afterward).

9. Reach Out to Support:

• If you've tried the steps above and still can't download your design, it might be time to get in touch with Design Bundles' support. Provide them with details about the issue, the design in question, and any error messages you might have seen.

Conclusion:
Download issues can arise from various factors, ranging from browser conflicts to internet connection problems. By systematically troubleshooting the issue using the steps above, you'll likely find a solution. If not, the Design Bundles support team is always there to assist.