The File is not Downloading on my iPad or iPhone

Issue: Trouble Downloading Files on iOS Devices 

Resolution:

Downloading files on iOS devices such as iPhones and iPads can sometimes be a bit tricky due to certain browser and app limitations. If you're facing issues downloading files, follow these steps to ensure a successful download and access process:

Browser Selection: When downloading files on your iOS device, it's essential to choose a compatible browser. We recommend using Safari, Apple's default browser, for the best compatibility. Certain apps like the Facebook app and Google app might restrict file downloads, so opting for Safari is a safe choice

Downloading Files:

1. Open Safari browser on your iOS device.
2. Navigate to the page from which you want to download the file.
3. Locate the download link and tap on it.
4. Safari will prompt you with a download confirmation. Tap "Download" to start the process.

File Access:

1. Once the file is downloaded, it will be saved in the "Files" app on your iOS device.
2. Open the "Files" app from your home screen or search your device for "Files".
3. Look for the "Downloads" folder. Your downloaded file should be located here.

Handling Zip Files:

1. If your downloaded file is in a zip format, you'll need to unzip it before accessing the files within.
2. Locate the zip file in the "Downloads" folder of the "Files" app.
3. Tap on the zip file to open it. You might see an "Unzip" option at the top. Tap on it to extract the contents.
4. Once extracted, you can access the files within the unzipped folder.

By following these steps, you can successfully download and access files on your iOS devices. Remember that choosing Safari for downloads and utilizing the "Files" app for file management ensures a smoother experience. If you encounter any challenges during this process, feel free to reach out to our support team by submitting a ticket here. We're here to assist you in resolving any further concerns.