How to Merge Multiple Design Bundles Accounts

Issue: Can I combine two or more Design Bundles accounts?

Resolution: If you have accidentally created more than one account, our Customer Support team can help combine them into one primary account. This commonly happens when different email addresses or sign-in methods have been used.

Request an Account Merge

Please submit a support ticket and provide:

• Every email address that may be connected to a Design Bundles account

• The email address you would like to keep as your primary login

• Details of any active subscriptions on the accounts

• Details of any purchases or downloads you are trying to locate

Please do not close either account before contacting us.

Verifying Your Accounts

To protect your purchases and personal information, we may need to confirm that you own each account. We may ask for:

• Access to the email addresses connected to the accounts

• A previous order or transaction reference

• A PayPal transaction ID

• The last four digits of the card used for a payment

Please never send your complete card number or password.

What Happens After the Merge?

Once the accounts have been verified, we will combine the eligible purchases, downloads and relevant account information under your chosen primary email address. After the merge:

• Sign in using the primary email address you selected

• Your eligible content will be available from that account

• The other account login will no longer be required

• You may be asked to reset your password before signing in
  
  

If more than one account has an active subscription, please tell us when submitting your request so we can review the payments and prevent unintended duplicate renewals.

If anything appears to be missing after the merge, reply to your support ticket with the product name, payment reference or previous account email address.