I’m Signed In, but My Subscription Is Missing

Issue: Why can’t I see my Design Bundles subscription, and why am I being asked to subscribe again?

Resolution: This usually means you are signed in to a different account from the one connected to your subscription. It can also happen when a subscription payment has failed.

Check Your Account

1. Open My Account.

2. Check the email address displayed.

3. Confirm that it matches the email address connected to your subscription.

Your browser may have automatically signed you into another account, particularly if you use multiple browsers, profiles or email addresses.

Find Your Subscription Email

Search your email accounts for:

• Your original subscription confirmation

• Previous payment receipts

• Renewal or billing emails

• Emails confirming changes to your subscription

These should help identify which email address is connected to the subscription.

Try Other Email Addresses

Sign out and try any other email addresses you own.

Pay particular attention to addresses with similar spellings or different endings, such as Gmail, Outlook or a business domain.

If you originally used Google or Facebook to register, make sure you are using the same sign-in method and connected email address.

Check Your Payments

A subscription may become inactive if a payment fails.

Check your recent card or PayPal activity to confirm whether the latest subscription payment was completed successfully.

Do You Have More Than One Account?

If you discover multiple Design Bundles accounts, Customer Support may be able to combine them.

Include every account email address in your ticket and tell us which one you would like to keep as your main login.

Need Help Finding Your Subscription?

Please contact Customer Support and include:

• Any email addresses you may have used

• The date and amount of the latest payment

• The last four digits of the payment card

• Your PayPal transaction ID, where applicable

Never send your full card number or password.