Reporting Spam Messages received through our Chat System

Issue: How to report receiving spam messages through the Design Bundles chat system?

Resolution:

At Design Bundles, ensuring a secure and enjoyable experience for our users is paramount. If you encounter spam messages through our chat system, we encourage you to report such incidents. Here's a step-by-step guide on how to do it:

1. Note Spammer's Username and Timestamp:

• Make a note of the username of the person who sent the spam message.
• Record the date and time when you received the spam message.

2. Contact Customer Support:

• Reach out to our customer support team via email at mail@designbundles.net or by submitting a support ticket here.
• In the subject line, include "Report Spam Message"
• Provide the following details in your email or support ticket:
• Your account email address
• The username of the spammer
• Date and time of the spam message
• Any additional relevant information

3. Attach Screenshots (if available):

• If you have screenshots or evidence of the spam message, attach them to the email. This can assist our team in understanding the situation better.

4. Remember Our Communication Protocol:

• It's important to note that Design Bundles will never initiate communication through the chat system.
• We will exclusively contact you through your account email address. If you receive any messages claiming to be from us via chat, exercise caution and verify the information.

5. Submit the Report:

• Send the email with all the required information.

Why Reporting Is Important:

By reporting spam messages, you contribute to maintaining a secure and respectful environment within our community. Our team takes every report seriously and conducts thorough investigations. Your swift response helps us identify and address spammers effectively, ensuring a positive experience for all users.

Stay Watchful:

While we actively monitor and take action against spammers, your vigilance matters too. If you come across any suspicious or unsolicited messages, follow the steps above to report them. Together, we can uphold the integrity of our platform and foster a vibrant creative community.

We appreciate your dedication to keeping Design Bundles a safe and enjoyable space for everyone. If you have questions or need further assistance, don't hesitate to contact our customer support team by submitting a ticket here.