Issue: My SVG files are opening distorted in Silhouette Studio
Resolution:
Upgrade to Designer Edition or Business Edition: SVG files are not compatible with the basic version of Silhouette Studio. To open SVG files, make sure you've upgraded your software to at least Designer Edition or Business Edition.
Check Software Version: First and foremost, verify that your Silhouette Studio software is up to date. You can do this by navigating to the "Help" menu and selecting "About Silhouette Studio." This will display the release number you have installed. If you're not on the latest version, it's important to update your software.
Update Silhouette Studio: If your software isn't up to date, you can download the latest update from the official Silhouette website. Visit the Silhouette website here to download the most recent version of Silhouette Studio software.
Enable Automatic Updates: Prevent future issues by enabling automatic updates. To do this, follow these steps:
- Click on the gear icon located in the lower right corner of your screen.
- This will take you to the preferences menu.
- Select the "Updates" option.
- Choose the frequency at which you'd like Silhouette Studio to check for updates.
- Click "Apply" and then "OK" to save your settings.
By following these steps, you can ensure that you have up to date software and that your SVG files should open correctly in Silhouette Studio. If you encounter further issues or have additional questions, don't hesitate to submit a support ticket here. We're here to assist you every step of the way.
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