Subscription Payments and Refunds

Issue: Can I request a refund for a Design Bundles subscription payment?

Resolution: Refund eligibility depends on when your subscription started, when the payment was collected and whether the subscription has been used since that payment.

New Subscriptions

New subscriptions are subject to an initial 14-day cooling-off period. Requests made during this period will be handled in accordance with our Terms and Conditions and applicable consumer law.

This cooling-off period applies once, when the subscription agreement begins. It does not restart after each monthly or yearly payment.

Later Subscription Payments

After the initial cooling-off period, we may refund your most recent subscription payment when:

• You contact us within five days of the payment being collected; and
• You have not used the subscription since that payment date.
  
  

Subscription use includes downloading products or accessing subscription-only tools and features.

If these conditions are not met, you can still cancel your subscription. It will remain active until the end of the current paid billing period, but the payment will not normally be refunded.

Incorrect Charges and Billing Errors

Please contact Customer Support if:

• You were charged for the wrong subscription tier or at the wrong price
• You were charged more than once
• An agreed discount or promotional price was not applied
• You cancelled before the renewal date but were charged again
• You believe there has been another billing error
  
  

If a payment was already overdue before you cancelled, the billing system may still attempt to collect it. We can confirm whether a charge relates to a renewal or an outstanding balance.

Requesting a Payment Review

Please submit a support ticket and include:

• The email address connected to your account
• The payment date and amount
• Your PayPal or card transaction reference
• The last four digits of the card used, if applicable
• A brief explanation of the issue

Please do not send your complete card number or other sensitive payment information.

If a refund is approved, we will confirm when it has been processed. The time taken to appear in your account will depend on your bank or payment provider.

You can manage or cancel your subscription from the Plan & Billing page.

Further information is available in our Website Terms and Conditions.