Why have I not received my monthly Plus credits?

Issue: Non-Receipt of Monthly Plus Credits

Experiencing the non-receipt of your monthly Plus credits can be a concern, and we want to assure you that we're committed to swiftly resolving this issue. Your membership with Design Bundles Plus is highly valued, and we're here to provide comprehensive assistance in troubleshooting and resolving any challenges you may encounter.

Troubleshooting Missing Monthly Plus Credits:

Checking Payment Status:

If you haven't received your expected monthly Plus credits, the first step is to investigate your payment status. Verify with your bank or PayPal to rule out any payment-related obstacles that might be causing the delay in issuing your credits.

Cancellation and Re-Enrollment Process:

As an alternative solution, consider the cancellation and re-enrollment process. This ensures a seamless payment process, leading to the issuance of your monthly Plus credits. Here's a step-by-step guide to assist you:

1. Access your billing details and initiate the cancellation process here by clicking on the grey 'Cancel Plus Membership' text at the bottom of the page
2. After cancellation, re-sign up for your Plus membership here.
3. This process triggers a new payment, ensuring the prompt issuance of your Plus credits for the current month.

Restoring Missing Historical Plus Credits:

Encountering missing Plus credits, particularly due to the cancellation and re-enrollment process, can be disconcerting. Rest assured, our dedicated team is ready to assist you promptly. To initiate the process, submit a support ticket, specifying the cancellation and re-enrollment circumstances. We will take immediate action to reinstate your missing Plus credits to your account.

It's important to note that we cannot allocate Plus credits to accounts that have been canceled for more than one week unless the cancellation was initiated by our Customer Support team.

If you notice any anomalies with your Plus credits not related to cancellation, please bring them to our attention. Your feedback is invaluable, and we are committed to addressing any issues promptly.

Customer Support Assistance:

Should you have any further inquiries or concerns, our dedicated customer support team is available to assist you at every step of the way. We appreciate your patience and understanding as we work to ensure a seamless Plus membership experience for you. Thank you for being a valued member of Design Bundles Plus.