Logging in from another country - blocked account

Issue: Unable to access your Design Bundles account due to a block after logging in from a different country.

Resolution:

If you're encountering difficulty accessing your Design Bundles account due to a block triggered by logging in from a different country, follow these steps to regain access:

1. Contact Support: Begin by getting in touch with our customer support. They are available to assist you promptly in resolving the issue. Once you've contacted us, we will initiate the process to send you an access email.

2. Check Your Email: Keep an eye on your email inbox for the access restoration instructions that we will send to your registered address. In case the email isn't immediately visible, remember to check your spam or junk folders as well. It's crucial to locate this email to receive the necessary instructions.

3. Enable 2 Factor Authentication (2FA): To prevent any future account blocks arising from international logins, we recommend the activation of 2FA when you have a store with us:

    a. Log in to your Design Bundles account.

    b. Access your account settings.

    c. Navigate to the "Account Security" tab.

    d. Activate Google 2FA by marking the checkbox.

Enabling 2FA adds an additional security layer to safeguard your account from unauthorized access.

Conclusion:

Prioritizing the security of your Design Bundles account post an international login block is paramount. Initiate the process by reaching out to our customer support for assistance. Following this, await the access email we will send to you. Once received, follow the instructions outlined in the email to regain access. Should you encounter any issues with the email, our support team is readily available to provide guidance. Enhance your account's security by enabling 2FA. We are dedicated to ensuring your account's protection and are available to assist you. Should further assistance be required, please feel free to contact our support team.