"Unexpected Error" Message with Glowforge

Troubleshooting "Unexpected Error" Message with Glowforge

If you've encountered an "Unexpected Error" message while using the Glowforge App, there's no need to worry. This error can sometimes be resolved through a few simple steps to ensure smooth operation. This guide will walk you through the troubleshooting process to help you get back to your creative endeavours.

Step 1: Verify Browser Compatibility

Before delving into troubleshooting, it's crucial to ensure that your internet browser is optimized for Glowforge App usage. Here's what you need to do:

- Confirm that you're using one of the recommended browsers: Chrome, Firefox, Safari, or Edge.

Step 2: Update Your Browser

Keeping your browser up to date is essential for a seamless experience. Follow these steps to ensure you're using the latest version:

1. Visit whatismybrowser.com.

2. The page will indicate whether your browser is current. If not, you'll find a prominent "how to upgrade" button.

Step 3: Clear Cache and Cookies

Clearing your browser's cache and cookies can help resolve various issues, including the "Unexpected Error" message. Here's how you can do it for different browsers:

• Chrome: Instructions to Clear Cache and Cookies
• Firefox: Instructions to Clear Cache and Cookies
• Safari: Instructions to Clear Cache and Cookies
• Edge: Instructions to Clear Cache and Cookies

Step 4: Reboot Your Computer

A simple reboot can often resolve temporary glitches. Restart your computer to ensure a fresh start.

Step 5: Ad Blocker Considerations

If you have an ad blocker installed and continue to encounter the "Unexpected Error" message, it's worth exploring the possibility that the ad blocker might be causing conflicts. Follow these steps if you suspect your ad blocker is the culprit:

Add Glowforge App as an Exception: Consult your ad blocker's manual for guidance on adding exceptions. Add the domain *.glowforge.com to your ad blocker's exception list.

By following these troubleshooting steps, you should be able to address the "Unexpected Error" message in the Glowforge App and enjoy uninterrupted design experiences. If the issue persists despite these efforts, don't hesitate to contact our dedicated customer support team for further assistance.

Remember, maintaining an optimized browser, updating regularly, and managing ad blocker settings can significantly contribute to a seamless Glowforge App experience. Your creative journey is important to us, and we're here to ensure that technical hiccups don't stand in your way.